I have entered my serial code but I cannot press the OK button to do registration. Why is the application not being registrated?
Verify your serial code once again. The ARCHLine.XP 2013 or 2014 cannot accept serial codes for 2012, 2011 or earlier releases. The OK button will be active only if you type the appropriate 16 digit serial code accurately.
How often will the software connect to the activation server via the Internet?
ARCHLine.XP connects to its activation server when it is first installed, when it is registered and activated. You can enable or disable Internet connection to activation server by clicking the Help menu and then clicking „Check for Updates”. If you have no Internet connection you have to registrate and activate manually by phone or by e-mail.
However if you disable Internet connection you will not receive notification of important updates.
Does the internet connection speed affect activation? Will dial-up access work?
The amount of data transferred during activation is very small. Any stable internet connection will work. Slower connections such as dial-up access may take slightly longer to complete the activation steps.
During activation what information is passed to the server?
No personal information or information about your computer configuration is transferred. There is a one-way hash* of some machine configuration data, your serial code, and the optional email address sent to the server. If you do not provide the optional information (email address and registration information) then no personal information will be transferred.
*One-way Hash: Codes that identify parts of the computer are put through a special function that turns the codes into a code number that is unique to your computer but cannot be deciphered to determine what those components are. Only this hash value is sent to the activation server and not the details on the computer parts.
Can I move my license to another computer?
Yes, this can be done easily. ARCHLine.XP’s license specifically authorizes you to use the software on more than one computer if you are using hardlock protection. For example, you can install ARCHLine.XP’s on your office computer and your laptop. Simply install the software on the other machine and click on the “Buy now” and later the “Activate product” button. You have to enter the same serial code and activation code. The software will run properly on that computer where you plug in the Hardlock protection.
If you are using software protection without hard lock device you can use the software on one computer only.If you wish to move the software to another computer you should use the Activation via e-mail option to receive a new activation code valid for the computer where you move your license. Activating it on the second computer will automatically deactivate the license for the first computer.
What is the serial code for?
The serial code uniquely identifies your license. You will need the serial code if you ever need to reactivate your software (such as after a disk reformat and reinstall or moving the software to a new machine). The serial code will not change when you reactivate your software. We suggest that you write the serial code down in some permanent location.
What is the email address for and is it mandatory?
The email address on the activation dialog is mandatory if you choose the Activation via email button. You will be able to activate without email address if you choose activation via phone. Your email address will not be sold or provided to any third party.
What if I have forgotten my serial code?
During a registration the previously provided serial code is required. If the serial code has been lost and cannot be recovered (because an email address was not provided, or the email address is no longer valid) please contact us via our contact form
. We will be happy to reset your password.
Will changes to my computer cause my application to stop working?
There are no changes that will cause a permanent disabling of the software. Major changes (disk reformat being one such major change) will mean that you need to reactivate the software. If you have your serial code, this will be a fast and easy process.
I wish to do an online activation but my firewall is set up to block such requests. What are the firewall settings?
The following is the information that you need to setup your firewall:
Server IP address: archlinexp.com
Port: 80 (Standard HTTP)
Why does ARCHLine.XP revert to demo mode?
There might be several reasons:
You forgot to register your serial code.
You forgot to activate your license within the allowed time.
You forgot to plug in your hard lock.